Refund policy
Refund Policy
Welcome to The Executive Lifestyle. We're dedicated to offering you the best in health, wellness, and lifestyle products and services. We understand that sometimes things don't work out, and we've outlined our refund policy below to ensure a transparent and fair process for our customers.
Health and Wellness Products
Our range of health and wellness products by Fundamental Supplements is designed to support your well-being. Due to health and safety concerns, all health and wellness products are non-refundable once opened. If the product is unopened and in its original condition, you may return it within 30 days of receipt for a refund, subject to a 15% restocking fee. Shipping fees are non-refundable, and the return shipping costs must be covered by the customer.
Clothing, Apparel, and Accessories
We take pride in the quality and design of our clothing, apparel, and accessories. Due to the nature of these items, all sales are final, and these products are non-refundable. We encourage you to review our sizing charts carefully before making a purchase to ensure the best fit.
Courses and Digital Products
Our courses and digital products are crafted to offer valuable knowledge and insights. All sales of courses and digital products are final and non-refundable unless otherwise specified on the product page. We recommend reviewing all available information and any provided previews before making a purchase.
Return Process
To initiate a return for an eligible product, please contact us at Matt@theExecutiveLifestyle.com or call us at 864-356-1738 with your order number and the reason for the return. We will provide you with further instructions on how to proceed with the return.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us at the contact details provided. We're here to ensure your experience with The Executive Lifestyle is nothing short of excellent.
Thank you for choosing The Executive Lifestyle.
This document was last updated on 02/19/24.
RETURNS
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Matt@TheExecutiveLifestyle.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Matt@TheExecutiveLifestyle.com and send your item to: 2825 Breckinridge Blvd, , Duluth, GA, 30096, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2825 Breckinridge Blvd, , Duluth, GA, 30096, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.